VIP members receive free next business day shipping (those without VIP status get free second business day shipping) when your order is placed before 1 p.m. PST. VIPs also get access to a special customer service phone number with shorter wait times.
Though free, how you achieve VIP status is somewhat of a mystery. Zappos says membership is by email invite only. So who gets those emails? Zappos was just as vague: A customer service agent said it’s “decided by a team here at Zappos.” However, on this editor’s second attempt at asking how you become a VIP member, a different agent immediately offered to make her a VIP. Another win for using Zappos customer service!