Black Friday Return Policies by Store
Impulse-buy on the day of sales? Fear not. Here’s everything you need to know about returning your Black Friday purchases.
It's easy to get swept up in the sales, especially when you're shuffling through aisles of madness at 5 a.m. Don't worry if you went a little overboard and threw some merchandise in the cart that you didn't actually need. Whether you shopped online or in the stores this year, luckily you can return almost anything you bought. Here's everything you need to know about time limits, return fees and exceptions, across some of the most major brands.
Time limit: Items bought on Amazon.com can be returned for a full refund for up to 30 days after they shipped. This holds true for most other carriers on Amazon, but it is possible that those shipped by other sellers may have their own return policies.
Fees: Customers can self-return, meaning they foot the bill for the cost of shipping the product back to Amazon, or they can pay $6 for a UPS pickup, which will be deducted from the cost of the total refund.
Exceptions: With the exception of clothing, baby items may be returned within 90 days. Also, bulk items may cost more to return, depending on weight.
Time limit: Apple buyers must return products within 14 days of receiving the item. Apple will only accept items purchased at an Apple store or on their website.
Fees: Apple returns are free and will allow customers to either schedule a shipping pickup time or drop off the package at any of the carrier’s locations.
Exceptions: Apple will not accept returns on products such as installed software, gift cards, print products, tech support, and software downloads and upgrades.
Bed Bath & Beyond
Time limit: Bed Bath & Beyond has no time restrictions on their returns.
Fees: Shoppers can contact the retailer to receive a prepaid shipping label if they wish to return their items by mail.
Exceptions: Shipping and giftwrapping charges will not be refunded.
Time limit: Nearly all purchases can be returned for a full refund within 15 days of purchase from Best Buy. Best Buy asks that you bring the item, packaging, receipt, and photo ID. Members of My Best Buy can return for up to 30 to 45 days after buying, depending on the item.
Fee: All returns are free and most online purchases can also be returned in stores.
Exceptions: Cell phones may be returned for up to 14 days. There are no returns on final sale items.
Time limit: Bloomingdale's accepts returns or exchanges on most buys (Black Friday sale items included!) with no time limit restrictions.
Fees: The store's website offers free shipping on return items, as long as you're willing to drop off the package at your local UPS. Shoppers can also return items to the retail stores themselves.
Exceptions: If the shopper and retailer cannot locate a receipt, a gift card will be issued for the current selling value of the merchandise. Timeline restrictions may apply to furniture purchases, and dresses without their original b-tag will not be accepted for exchanges or returns.
Time limit: Gap will refund returns and exchanges for up to 45 days after the initial purchase.
Fee: All shipping on returns is free, and most items purchased online can also be returned in stores.
Exceptions: Swimwear must have tags and lining intact to be returned. Any item marked "final sale" may not be returned or exchanged.
Time limit: Return items to Home Depot within 90 days of buying them for a full refund.
Fees: There are no return fees, but customers must drop off the package at a UPS location themselves. Initial shipping fees of products from online purchases are also eligible for refund.
Exceptions: Alaska, Hawaii, and non-UPS returns must be returned in person at a retail location. Live goods and products with flammable liquids or gases must be returned in stores for safety reasons.
Time limit: Ikea will refund returns made within 90 days of purchase. Be sure to bring your receipt and a photo ID.
Fees: Shoppers foot the bill on the shipping cost of returns, but most online purchases can be brought back to Ikea stores.
Exceptions: "As-is" items may not be returned.
Time limit: JCPenney's timeframe for returns depends on the item. For example, fine jewelry and salon appliances must be returned within 60 days.
Exceptions: Without a receipt, shoppers are eligible for a refund or exchange based on the item’s lowest selling price within the last 45 days.
Fees: Shoppers pay for shipping fees on returned items, but online purchases may be returned in stores, as well.
Time limit: Kmart offers a 90-day return window for most items.
Fees: Most shipping charges can be refunded, but online purchases can also be returned in-store.
Exceptions: Bed frames must be returned within seven days and jewelry and select electronics within 30. You must provide proof of purchase (a receipt or email confirmation) for every return and exchange.
Time limit: Items may be returned to Lowe's for up to 90 days after purchase. No receipt is necessary for most buys paid via credit card, as Lowe's can access your receipt information.
Fees: Many items purchased online can be returned by mail free of charge. Original shipping charges are nonrefundable.
Exceptions: Major appliances have a return window of up to 30 days. If you or Lowe's cannot locate your receipt information, you will receive store credit for your returned item.
Time limit: Macy’s will accept products for a return or exchange, with no time limit in most cases. If customers don’t have a receipt, Macy’s will honor the lowest selling price of the item in the previous 180 days.
Fees: There are no fees to return in the store, and items bought online can be returned in a Macy’s store. Most items can also be shipped in for a refund free of charge.
Exceptions: Some items, such as furniture, have time limits on exchanges. Mattresses receive a 60-day comfort window.
Time limit: Nordstrom doesn't have a set-in-stone return policy. They handle each return on a case-by-case basis.
Exceptions: Special occasion dresses may not be returned if their tags have been removed.
Fees: There are no shipping fees.
Time limit: At Overstock, all purchases made between November 1, 2014 and December 31, 2014 must be initiated for a return within 30 days of delivery or by January 31, 2015 (whichever date falls later).
Fees: There are no fees for returning an item to Overstock.
Exceptions: Some items, including perfume, body jewelry, and worn swimsuits, are not eligible for return.
Time limit: Return items to Petsmart for as long as 60 days after they were originally purchased. Items older than 60 days, or presented without a receipt, will be given a gift card to Petsmart for the most recent sale amount of the item.
Fees: Customers are responsible for all shipping charges.
Exceptions: Exchanges are not available by mail.
Time limit: Target will refund most returns within 90 days of purchase, as long as they're packaged or in new shape. Use a REDcard to pay? You'll receive an extra 30-day return window for nearly all products.
Fees: There is no charge to return in-store or online. Some shipping charges may also be eligible for refund, depending on the reason for the return.
Exceptions: Electronics must be returned within 30 days. Contracted cell phones have a 14-day window. Opened music, DVDs, software, and videogames cannot be returned.
Toys R Us
Time limit: Most buys may be returned to Toys R Us for up to 90 days after the purchase.
Fees: Return shipping is free.
Exceptions: Computer hardware must be returned within 15 days and many other electronics (like DVD players, videogame hardware, and cameras) within 30.
Time limit: Items purchased from Walmart, both in the store and online, are eligible for return for up to 90 days after purchase.
Fees: There is no charge to return an item to Walmart by mail, and online purchases may also be returned in-store.
Exceptions: No receipt? Walmart will give you the option of cash or store credit on returns under $25. Items that cost more than $25 are eligible for an exchange or a gift card. You can make up to three returns without a receipt in a 45-day period.
Time limit: Zappos gives you a full year to return your purchase.
Fees: Return shipping is 100 percent free.
Exceptions: There are no exceptions except that purchases must be returned new and in their original packaging.