When planning a trip, it’s customary to check online reviews for hotel and restaurant recommendations. But despite a host of possible air travel problems, there hasn’t been a place for customers to rate airlines—until now. Thanks to a new feature on TripAdvisor.com, users can post and read reviews for both domestic and foreign carriers.
Airlines will receive an overall “Flyscore” on a scale of 1 to 10, which is compiled by user reviews, duration of the flight plan, and amenities. Customers can also rate certain airline amenities and services including legroom, customer service, value for money, cleanliness, and comfort. This information will then be indexed on airline “profiles” with a summary of the airline, as well as categorized reviews from “excellent” to “terrible.” For users booking travel through TripAdvisor, the FlyScore will be listed next to the ticket price for easy comparison between airlines.
At publication time, the top three airlines with the best FlyScore (4.5 stars and more than 1,000 reviews) were Singapore Airlines, Emirates, and Southwest Airlines. There are also reviews for more than 100 other airlines.
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