For many, there's only one thing that stands between them and getting home for the holidays: the airport. Though your travel plans are likely set in stone, a new study from J.D. Power ranking the best—and worst—airports in the United States can still help prepare you for a good—or bad—travel experience.
The study, which analyzed more than 21,000 travelers' overall satisfaction with large- and medium-sized North American airports from July to October 2015, takes into account six factors (in order of importance to travelers): terminal facilities; airport accessibility; security check; baggage claim; check-in/baggage check; and terminal shopping.
Thanks largely in part to updated terminal facilities, overall traveler satisfaction with both large- and medium-sized airports has risen more than 65 points since the study was last conducted in 2010. "Most airports have really made a tremendous shift over the past six years and are now focused on managing the end-to-end experience for their travelers,” Rick Garlick, global travel and hospitality practice lead at J.D. Power said in a statement. “It’s no longer just about getting travelers from Point A to Point B as efficiently as possible; it’s about making the airport experience enjoyable.”
Here, the top five large airports in the United States:
1. Portland International Airport in Oregon
2. Tampa International Airport in Florida
3. McCarran International Airport in Nevada
4. Orlando International Airport in Florida
5. Salt Lake City International Airport in Utah
And, the bottom five large airports in the United States:
1. Newark Liberty International in New Jersey
2. La Guardia Airport in New York
3. Los Angeles International Airport in California
4. O'Hare International Airport in Illinois
5. Philadelphia International Airport in Pennsylvania