When online shopping, the routine is a familiar one: find something you like, add it to your cart, then open another tab to find a coupon code for some sort of discount. And, as anyone who goes through this extra step will know, you often have to try a few coupon codes before you get a winner.
But if you’re shopping on Zappos.com, we’re here to save you some time: The site does not offer coupons or promotional codes.
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What about the section at checkout that gives the option to “redeem gift cards and coupons,” you may ask? While a statement from the company says “Zappos.com does not offer coupons or promotion codes to the general public,” they do “surprise and delight customers or even potential customers on a case-by-case basis.”
Confusing, we know.
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Let’s break it down. Most, if not all, coupon codes you find online—on message boards like Reddit or on coupon sites like RetailMeNot—will not be valid. When Zappos does issue coupons, the company generally sends a unique code to each recipient.
At the time of writing, this editor was able to score a coupon for $15 off her next purchase on Zappos.com. The offer was originally issued to VIP customers by email, but she was sent one after asking an online customer service agent if Zappos offers coupon codes. The code, which is valid for 90 days, is only good for one purchase—meaning it can’t be shared with others.
The moral of the story? It can’t hurt to ask, but don’t go hunting for a code that won’t work anyway.