Holiday Return Policy Guide
Time limit: Most products are accepted for a return or exchange with no time limit. If customers don’t have a receipt, Macy’s will honor the lowest selling price of the item in the previous 180 days.
Fees: Items bought online can be returned in a Macy’s store. Most items can also be shipped back at no charge.
Exceptions: Some items, such as furniture and mattresses, have time limits on exchanges.