10 Things to Say to Keep the Peace

7. “What did you mean by that?” Sometimes asking the right question is all it takes to avoid an argument. We all make assumptions about other people’s intentions. Asked in a genuinely interested (and not passive-aggressive) way, this question allows your conversation partner to explain himself before you jump to conclusions. Only then should you offer your response. 

 

8. “I don’t like that, so why don’t we do this instead?” This is how to complain with impact. Rather than nagging your mate about a problem, focus on finding a solution for the future. For example, instead of moaning about buying all the holiday gifts, suggest that he shop for the men in the family and you buy for the women―or split some other duties.

 

9. “I’m sorry you’re upset.” When you find yourself frustrated with a friend or a close family member who didn’t take your advice, you desperately want to say something like “I told you so” or “That was a dumb thing to do.” Don’t. Dishing out criticism won’t change a thing. A compassionate response will help you both move forward.

 

10. “Let me get back to you.” Everyone needs a prepared comment to delay a response when he or she is put on the spot. For example, a cousin suggests you prepare a main course for her potluck Christmas party for 20 people or the president of the PTA picks you to head a committee for a year. Keep this line handy at all times, especially during the holiday season. If you don’t want the person to feel as if she is being dismissed, give her a time when she can expect a response: “Let me get back to you by tomorrow afternoon.” And then make sure that you do.