Easy Ways to Exit Awkward Situations
A TelemarketerA polite "Thanks, I'm not interested" is your best response to unwanted calls. "The caller will probably come back with a benefit statement or a probing question"―e.g., "Are you aware this will cut your insurance bill in half?"―says Kimberly King, president of InterWeave Corporation, a customer-service consulting firm in Tampa. Again, thank the person and hang up. Don't let her rattle on, which is a waste of your time and hers. And never explain anything or volunteer information. Telemarketers work from a script with responses to common customer objections (called "soft no's" in the industry). Saying another family member needs to make the decision will only lead to more questions: What time will he be in? Can I call back then? Finally, ask to be taken off the calling list, and wait for the telemarketer to do it before you hang up. That extra minute is worth it.
Next: A Stumper
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