Simple Ways to Make Someone's Day
- Be cooperative. Don't act exasperated―or act out―when a security guard asks you to do something. Instead, just follow the rules. "Understand that this person has a job to do," says Tony Dandridge, president of Dandridge & Associates, a security firm based in New York City, and a longtime corporate-security consultant. "Security is always the last to leave and the first one there." The procedures of security personnel are put in place as safeguards.
- Smile and greet the guards. But always keep the relationship on a professional level, says Dandridge: "We can't let ourselves get too close. You never know when you're going to have to escort someone out of the building!"
- Treat them with respect. "They're the solution," says Dandridge, "not the problem."
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