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How to Cope with Air-Travel Frustrations

Thirty tips to help you keep your seat, your luggage, and your sanity

How to Cope with Air-Travel Frustrations
Amanda Visell
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Your valuables are pilfered.
What happened: You boarded a flight with a bag you thought would easily fit in the overhead compartment. But because the flight was so full, the flight attendant insisted that you check it. When you got to your destination, you found that your video camera was broken and that jewelry and other valuables were missing.

What the airline should do for you: What it should do for you is one thing; what it will do for you may be nothing. The same $2,800 liability limit applies to damaged items (subject to depreciation). However, Perkins notes that airlines routinely “deny all responsibility for certain classes of personal effects in checked baggage, including currency; business items, such as samples and parts; valuable papers; jewelry; cameras; and electronics.”

Next time: Pack valuables in a smaller bag within your suitcase so that they’re easy to remove and keep with you if necessary.

Your plane is delayed, then leaves without you.
What happened: After you checked in, the gate agent announced a two-hour delay. You went off for a snack, and when you returned an hour later, the flight had already left.

What the airline should do for you: “Airlines should warn people not to wander too far,” says Burke, “and passengers should check in with gate agents for frequent updates.” It is not considered the airline’s fault if you miss a flight under these circumstances, but some, like JetBlue, will put you on the next flight if a seat is available.

Next time: Stay put until a new boarding time is announced and posted, says travel writer Bill McGee.


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