The 10 wineglasses you ordered finally arrived — in about 150 jagged pieces.

What Should Happen: Once you report the problem (call the company's 800 customer-service number right away), most large retailers will offer to deliver replacements for any damaged glasses. In some cases, they'll also arrange for the delivery service to pick up the damaged goods.

If You're Getting the Runaround: File a claim with the shipper (UPS, for example). If it doesn't remedy the problem, take up the issue with your credit-card company. Your liability shouldn't exceed $50; most credit cards will reimburse customers for the cost of any damage above that.