
First, try to unfreeze using a keyboard command. PC users: Hold
down the Ctrl, Alt, and Delete buttons to call up a window called
Task Manager; with your arrow keys, select the option that says
"Not Responding" and click on the End Task button. With a Mac,
press the Apple key, Option, and Escape. If your mouse is the
culprit, doing this will usually thaw the freeze.
If keyboard commands don't do the trick, then your keyboard is
frozen, too. Reboot via the power switch, and run your
computer's included fix-it software: ScanDisk on PCs, Disk First
Aid on Macs. These two helpers can solve most ordinary glitches
that cause freezes. In Windows, look under Programs>
Accessories>System>Tools; on Macs, look in the Utilities folder.
Freezes can be warnings that you are low on disk space. In
Windows, check how much space you have by highlighting the C:
drive (the hard drive), right-clicking, and selecting
Properties. On a Mac, highlight the hard-disk icon and hold down
the Apple and I keys. If you have less than 500 megabytes of
storage left, start deleting software you don't use anymore and
transfer old files to backup disks.