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When to Use E-Mail, When to Call

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DO USE E-MAIL...
  • For quick questions.
  • For simple work issues.
  • For scheduling meetings and events.
  • For sending newsy updates to friends.
  • For R.S.V.P.ing.
  • To praise a group (especially when you want to cc others). But don't go overboard. Not all messages should be electronic.


  • DON'T USE E-MAIL...
  • In lieu of thank-you notes or important invitations.
  • For controversial information.
  • For bad news or in place of a condolence note.
  • To convey anything that if forwarded or overheard could be harmful or embarrassing.
  • To call in sick or break a date.
  • To fire someone.
  • To offer a raise or a promotion.
  • To persuade someone to help you.
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