How to Get What You Want at a Salon

Ever been less than satisfied with your treatment at a salon? Real Simple asked 14 beauty pros to weigh in on how to deal with common service issues. 

How Do I Stop a Massage Therapist From Yammering During My Massage?

Marc Zollicoffer, Aveda’s global educator for massage and spa, in Minneapolis: If your goal is to be quiet and relax, be up-front about it. Say something like “I’m looking forward to peace and quiet today.” If the therapist doesn’t get the message, try being even more direct. Say, “I’m having a hard time focusing on my breathing or relaxing when you talk, so if we could have more silence, I would appreciate it.”

Anna Post, etiquette authority and spokesperson for the Emily Post Institute, in Burlington, Vermont: Don’t chat back, because that will encourage more conversation. And then you won’t have a leg to stand on.

What Should I Do If My Bikini Waxer Double Dips a Spatula?

Linda K. Franks, director of Gramercy Park Dermatology, in New York City, and a clinical assistant professor of dermatology at the New York University School of Medicine: This is never OK. Disease-carrying bacterial spores can survive at incredibly high temperatures. If she double dips, demand new wax and a new applicator.

Lura Jones, lead waxer at the Stark Waxing Studio, in New York City: It’s an industry standard not to double dip for the face, bikini, and underarm areas at dedicated waxing studios. You can catch infections. Plus, it’s just gross. I’d say, “I noticed you double dipping.” If she says, “It’s OK—the heat will kill the bacteria,” you’re within your rights to leave.